Many organizations rely on surveys to measure customer experience (CX), but that’s no longer the most effective way to get a complete view of your CX – especially as some consumers prefer and are choosing to return to on-site locations, while many consumers have adopted and are now embracing a digital-first model. Join this session to learn the three steps to take to move beyond surveys and connect departments for a holistic view of your CX:

• Realize the Limitations of Survey Data
• Create More Collaboration Between Your On-site, Digital and Contact Center Teams
• Adopt the Latest Data Technology to Integrate, Analyze and Trend CX Insights for Future Success